5 Minutes Policy - 24/7 Truck and Truck Repair Hotline Inc.

To achieve our commitment for high customer service standards, we follow ‘5 Minutes Policy’. This policy serves as a fundamental to our everyday operations.

Here’s how our 5 minutes Policy actually works:

1. We receive calls from our customers, who are stranded on the roadside, for assistance. We quickly assist them in their vehicular problem and note down their details, location and any particular vehicular concerns.
2. Next, we call one of our vendors nearest to the current location of the customer. The details about the situation are shared with them. A confirmation is taken from the vendor whether the assistance has been dispatched to the customer or not.
3. We immediately call back our customer and inform them about the dispatch or any other development. If the vendor is not dispatched, we still call the customer back within 5 minutes and apprise them of the undergoing process.
4. Most importantly, if we don’t get back to you within 5 minutes, we will waive off 20% from the dispatch fee.

Why 5 Minutes Rule?

The 5 minutes rule allows us to do things in a refined, quick and effective manner. By following this approach, the customer doesn’t have to wait for more than 5 minutes when stranded on a roadside. They get constant updates about the help on the way as well as the details of the dispatch firm.

Points System Policy

At Truck Repair Hotline Inc., we wish to give back something to our loyal customers. We wish to honor the bond they share with us.

Each time a customer calls Truck Repair Hotline Inc., we credit some points to their account. Our regular customers will accumulate some points over a certain period of time. Once these points cross a certain threshold, they can be redeemed in terms of discounts on dispatch fee. Not only do our clients avail timely help but they also enjoy great savings which help them lower their roadside assistance costs.

*The ‘5 Minutes Policy’, including content and concept, is a copyright of Truck Repair Hotline Inc. Being our intellectual property, any infringement of this policy will be dealt with legal proceedings.